They didn’t have the car I paid for, instead they stuck me with a gas wasteful V8 Auto all black.

Routes did not have the vehicle I ordered. I was forced to take a smaller vehicle than my needs required. I got a very inexperienced counter person who was receiving no help from the other staff. It took a lot longer than It should have. Parking lot was very packed with cars. No room in the lot.

the car was almost new and was just out of the car wash. The attendant found a damaged antenna that we did not see and pointed it out. Efficient and professional service.

Easy to use.

Overall experience exceeded my expectations. Only issue was the ~40 minute wait for the shuttle bus from the car rental center at O’Hare. Returning the care was very quick and easy thanks to a guy not working behind the counter, otherwise I would have been waiting in line for probably 20-30 minutes.

I would have to begin EVERY day with stopping for air for one tire. By the end of each day the same tire was flat again. I called to extend my rental, yhr first lady was busy and said she would call me back but she didnt. I called again an hour later anf the second make promises that the price was the same and everything was set. The next day a man calls me and said the car was due nack yesterday and now I have to pay $3 a day extra for thr extension fee.

Like: I got an excellent price for my rental vehicle, and they upgraded me for free. It was awesome
Dislike: There were a few things that I did not know when I rented the vehicle that I would need to show proof of, so making the customer aware of that would be appropriate