First of all, the pick-up location was different from what was stated online. They had moved to a new place but didn’t update the information online in time, which caused some extra effort to find the store. Additionally, since it was a one-way rental, the drop-off location in the designated area wasn’t clearly marked, leading to more time spent finding the staff to complete the return process.

The service attitude was very good. After returning the car, they said the deposit would be refunded within two working days, but it was actually returned immediately.

Overall, it was pretty good. The customer service representative was very patient during the communication process. In the end, they provided two parking cards in case one malfunctioned.

There were not many people in the morning when we arrived. The staff only briefly promoted the insurance. After learning that we already bought insurance on the QEEQ platform, they didn't push anymore but instead recommended the 65€ option for returning the car with an empty tank. They also mentioned that we could choose to return the car with a full tank.

Very satisfied.