East Coast Car Rentals CAR RENTAL CAIRNS Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Winifred Raglan

Australia

Reviewed: Wed, Feb 28, 2024

About East Coast Car Rentals: 10.0 /10

A relatively large local rental company. There's no on-site location at the airport, so a shuttle is needed. The store is not far and easy to find as it's on the main exit route from the airport. Confirming the terminal with the rental company is essential to avoid long waits. Upon arrival, you'll need to call them, so a certain level of English is required.

About QEEQ: 10.0 /10

East Coast Car Rentals

Cairns Airport(CNS)

Cairns

Australia

1 days rental

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Reviewed: Sun, Jan 13, 2019

About East Coast Car Rentals: 10.0 /10

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East Coast Car Rentals

Cairns Airport(CNS)

Cairns

Australia

Reviewed: Tue, Mar 19, 2019

About East Coast Car Rentals: 2.0 /10

We called the car rental company to pick us up from the airport, and their attitude was extremely bad and unprofessional! The operator's English was incomprehensible, it sounded like a mix of curry, Mexican, or aboriginal accent, and then she questioned if we understood English. She eventually hung up on us! (She kept asking us where we were, which airport, and our location within the airport. We repeated it multiple times, and she rudely started over again asking the same questions, questioning our English understanding!) We chose not to use foul language because we are civilized people, but this ruined our mood even before getting the car! This complaint is specifically for the operator. The male staff who came to pick us up was very nice. He explained the situation briefly, helped us with our luggage, and guided us to the shuttle bus. Kudos to him!