The staff quickly located the reservation using the name provided. They may try to upsell insurance and require proof of additional insurance coverage. You need to provide the rental agreement, specifically the section explaining the insurance coverage, before they accept it. Additionally, you'll need to sign a declaration stating you haven't opted for the company's extra insurance coverage. Once completed, you're ready to pick up the car!

I couldn't get a Renault as requested and had to pay extra for another car. The car was in good condition.

Communication in Chinese and English was poor, the service attitude was okay, but there was not enough information provided in advance.

Renting the car was very convenient. Just present your documents and driver's license at the airport counter to get the car. No extra verification needed. Then walk to the nearby parking lot to pick up the car. The car was relatively new, having only 20,000 km on it. However, it had many dents and scratches, which were all noted on the document. Therefore, returning the car was hassle-free. They did a quick check and it was fine. The fuel tank was full upon return, but later I noticed the document indicated three-quarters full. Not sure if it was circled by mistake, but the deposit was returned three days later with no extra charges. Overall, it was very convenient and the service was good.

Antalya Airport has two terminals, one for domestic flights and the other for international. Apparently, we first went to the domestic terminal and found the window closed. There was a phone on the counter, and we had to call twice to get in touch with someone to pick us up. Eventually, we found out that the office was in the other terminal, which wasn't too far away. The rental process was quick; we provided our documents, signed the papers, and soon enough, we were in the parking lot getting our car. We had booked a BMW 5 series but got an X3 instead, which they said was in the same vehicle group. The X3 was a Middle Eastern version, almost the size of an X5 in our country. As our trip went on, we were grateful for having an SUV; it handled some roads much better.