Acceptable

The car was too old, but everything else was fine: 1. The bumper had been hit and was fixed with wire, making noise at high speeds which was worrying for safety; 2. The windows occasionally malfunctioned and required manually adjusting the rubber strip holding the glass.

The car pickup location at Antalya Airport is quite conspicuous, but the place where you handle the paperwork is far from where you pick up the car. There was an old man handling the paperwork who seemed to make the process difficult with many formalities. Luckily, we had a young guy assisting us, so there weren't too many unnecessary issues. Returning the car in Izmir was inconvenient, as you need to park the car at the entrance of the parking lot, find the car drop-off point in the underground parking by yourself, and get an entry card to enter. Everything was in Turkish, which made it incomprehensible, and no one answered the phone.

Convenient and fast

The car pickup in Antalya was very troublesome. None of the three models agreed upon on the website were available! The staff acted like we either had to get a refund or just take the car. Their attitude was terrible! Also, dual-currency credit cards with a UnionPay logo couldn't be used; only single-currency cards like USD or Euro were accepted... The staff in Izmir were very friendly, guided us to the parking lot, took us to the departure hall, and returned our deposit instantly. They didn't even charge us for the highway fees!