Overall satisfied, they gave me a new car with only 4000 kilometers.

Communication in Chinese and English was poor, the service attitude was okay, but there was not enough information provided in advance.

The staff deliberately arrived two hours late when returning the car, which delayed the return process. Today, I checked the bill and saw that an extra day's rental fee of $500 was deducted from my deposit.

Your company didn't receive the rental company's contract

Antalya Airport has two terminals, one for domestic flights and the other for international. Apparently, we first went to the domestic terminal and found the window closed. There was a phone on the counter, and we had to call twice to get in touch with someone to pick us up. Eventually, we found out that the office was in the other terminal, which wasn't too far away. The rental process was quick; we provided our documents, signed the papers, and soon enough, we were in the parking lot getting our car. We had booked a BMW 5 series but got an X3 instead, which they said was in the same vehicle group. The X3 was a Middle Eastern version, almost the size of an X5 in our country. As our trip went on, we were grateful for having an SUV; it handled some roads much better.