Overall, very satisfied. Arrived at the airport in the evening, around 8 PM local time. There weren't many people at the rental counter, so I didn't have to wait in line and was assisted immediately. After completing the paperwork, I went to the first floor to pick up the car. There was no queue there either (super lucky, as many have mentioned long wait times for pick-up). From start to finish, it took less than half an hour to get the car and start the journey. When returning the car, I waited briefly, mainly to ensure the staff confirmed everything was fine before leaving. Didn't want to resolve issues via email. Thankfully, everything went smoothly and safely. Very satisfied!

Very satisfied, the Pakistani gentleman was excellent.

Perfect driver attitude but arrived at the desk and the guy not there, an hour later looking for him, no apology whatsoever, makes life even more difficult no customer service skills available! Worst experience at a rental front desk, when checking the car, the driver lovely guy he knew i was frustrated so he was trying to keep things calm.

The pick up and drop off took around 30 min which is a lot

I was not very happy with the fuel charges upon the return of the car. When I rented the car and picked it up the associate did not explain that you have to bring the car back at the same fuel level that you picked it up. I could have filled it up myself and brought it back. I was charged the full fare of fuel for the difference. I think this was a way for the rental place to make more money. I was not impressed.