Satisfied

Picked up the car early in the morning, no queue. The service was mediocre, the staff's attitude was neither warm nor cold. Couldn't find the handbrake and asked for help; although the staff seemed somewhat unwilling, they did help eventually. Overall, Australian officials tend not to be friendly towards Chinese, but local people are generally quite enthusiastic.

The process was very fast, returning the car was convenient, and the credit card pre-authorization was released quickly.

It was good, but there were many people so the wait was long.

The only comment was that i ordered an X-Trail and got a KIA, which is quite considerably smaller and was a challenge getting 4 suitcases into it.