The car rental service was okay, but there seemed to be an issue during the handover. The fuel tank was not full when I picked up the car, but I was charged a fuel fee after returning it because the tank was not full. The issue has been resolved through QEEQ coordination.

We were given a Buick Encore which is much smaller than the RAV4 we booked. This meant we had to reconfigure the trunk to fit our luggage in. When we started the car a warning light came on - replace oil now. This happened each subsequent time we restarted the car. After investigation the engine oil was nearly exhausted and we spent $96 to replace it. Also the sound card didn't work. This meant no radio and also no sound when the trafficators were activated. The car clearly hadn't been inspected/serviced before we collected it. The process to communicate with Avis, in order to organise a refund of the $96 spent on replacing the engine oil, was difficult. Following return of the car we have now been promised a refund but have not yet received it. In summary not a happy experience and a poor advert for Avis In our opinion the car should not have been allocated to anyone until a full service had been undertaken. Communication with Avis is also difficult. They have an automated call handling system which takes you around in circles

I've used QEEQ before and it works fine. The $1 reserve function is great and, although not triggered in this occasion, the price drop protector is good

Because of the extra luggage, we upgraded to a Ford 7-seater for an additional $40 per day. The car was in good condition, and the navigation system synced automatically with my Apple phone. It was an excellent driving experience.

This is my second time renting from them. Since it's in Arcadia, the place is almost empty, making this Avis location very quiet.

Well-organized process