The driving experience was great. I waited in line for a while at the store, and the staff calculated the price on a form and tried to sell me insurance. I declined, and she didn't say much. She even joked about the long address on my ID card, which took a while to register, haha.

Overall good, just a bit slow.

Chose to pick up the car at the airport and return it in downtown Melbourne. After leaving the airport, had to call the store to inform them and wait at the shuttle stop for a free ride.

Old high mileage car ie 136000kms and car condition reflected this. Staff very helpful, pick up and drop off buses very modern and efficient, helpful drivers.

Ambiguous emails received about what paperwork to produce at car pick up i.e. passport stated as being needed yet we were traveling domestically and live in the country. Customer service via chat line resolved the matter ie passport not needed, but didn't need that added problem.

Experience and price was good except for the pick up part that took longer than anticipated

Experience and price was good except for the pick up part that took longer than anticipated