The counter that served Alamo serves also few other companies, therefore there was some waiting time for the collection. Besides all went smoothly.

Didn't get price drop

National provided the service.

Satisfied

All the paperwork was complete, but they refused to rent to us, claiming we didn't have certification from the Italian embassy and that the translation provided by the rental company was falsified. Their attitude was terrible! Clearly, they didn't want to rent to us early at a lower rate, aiming to charge higher prices later. This is unacceptable!

Like: The service at the rental office was friendly and very good. We were a large group of 5 adults and 4 children, who had booked 2 station wagons. The lady at the pick-up office saw our luggage (which we considered typical for US / Canadian families) and pointed out, correctly, that it would not fit into the cars we had booked, along with the passengers. I guess North American ideas of "medium" sized cars is different from European ones. She offered 1 car as booked, and offered a 9 seater mini-van instead of the 2nd car. The additional charge was very reasonable (80 Euros for 5 days) and the swap made so much sense for us in the end. Very good service, and all was handled with the least amount of fuss or hassles.
Dislike: At the time of drop-off, I did pay a steep fee (45 Euros) for not refilling the gas to full. This fee was in addition to the cost of the fuel, which was also charged at a premium. I suggest that you should leave enough time to get a refill before returning the car to avoid this.