Not bad.

1. Downgraded the car model without notifying beforehand. 2. Poor vehicle condition. 3. Delayed emergency rescue. 4. Rescue personnel lied and delayed assistance for 5 hours. 5. Rescue hotline was difficult to reach. 6. No after-sales service provided to resolve the loss caused. On the morning of November 21, my car broke down. The charging plug was stuck and couldn't be removed. The car couldn't be started. I waited around 3 hours before anyone came to help. The car worked for only 2 hours before the same issue occurred again at around 16:49. The rescue workers initially said they'd arrive in 45 minutes but kept delaying—first by 30 minutes, then another 30 minutes. The tracking website showed that they had arrived, but they hadn't. They lied to the assistance team saying they came but couldn't fix the issue, which wasn't true. After continuous follow-ups, every time I was informed they would arrive soon, but they kept delaying. Finally, at around 22:20, they arrived but couldn't resolve the issue. I missed an important meeting with my customer, who was very unhappy. This resulted in significant business losses.

I do not recommend Europcar. I had to wait in line for an hour to pick up the car, and the service was poor. The car they gave me was full of scratches. It felt like they treat Chinese people particularly unfriendly, never giving us good cars. It seems like they are trying to rip us off.

Overall, I am quite satisfied. The staff was very helpful and upgraded my vehicle. I recommend purchasing a full tank of fuel in advance, but later realized it's not cost-effective.

The QEEQ platform is excellent, I've always used it. But, never rent from Enterprise... they're very shady...