The service was excellent, professional, and considerate.

The service was excellent. Although there were upsells, it's their job, you can just decline. The vehicle was relatively new, equipped with everything except for a sunroof. It had high specs including a heads-up display, which was essential during our trip to the South Island. This high-end Kia SUV model is not available in the domestic market.

The staff was very polite, but the car was not ready when we arrived. We had to wait 20 minutes because it wasn't cleaned yet. There was only one staff member handling the paperwork, which was quite slow, but I guess that's typical for New Zealand.

It's okay

Couldn't find the car rental company after leaving the airport. After searching and making several calls, I found out they were collaborating with another company. There was no prior notice or signage, which made for a poor experience.