Very good

The staff at the rental office was excellent, noting all the issues with the vehicle. When I rented the car, the fuel tank wasn't full. I wonder if I will get a refund for the fuel I left when I return the car with a full tank?

Someone reversed into me, and the dent/scrape across two doors only ended up costing £40 to repair (which I claimed back on Amex ins.) but Hertz took 2 months to provide the damage invoice, so if I hadn't been able to stop back at the airport office again a couple of weeks after returning the car, it might have been too late to claim.

All good, and with the bonus points I (easily) built up, the entire 2 day rental cost £1.30.. unreal!

Had to wait long time as or was verf busy. Think toon tot al 1.5hrs. Also the requested dodge journey was not available. Got toyota avensis type.

Quicker service

The car was an older Polo with dents and bruises. Not a mid size car. The rental company did charge us more than the actual rent for an additional driver. Rentover 30 days was not possible. We had to return the car and exchange it to another on day 30 for the last 12 days. Overall the transparency of hidden/additional cost should be improved. But in comparison Hertz was still the most affordable just more than double than was was budgeted.