Positive feedback: The staff at the car rental counter were very nice and extremely patient. Negative feedback: The car pickup process was quite lengthy due to the large number of customers and only two service personnel. The pickup location was inconvenient and located outdoors. The Kia vehicle I rented had poor performance, with inadequate power and frequent false alerts (seatbelt reminder, tire pressure warning, and front obstacle detection). The car return experience was unsatisfactory; initially, no staff were present, and I had to wait for a while until they came back. They asked me to move the car to their designated spot (even though my parking spot was not far away). In contrast, Hertz next door had two staff members actively assisting customers.

The well-known rental company is very good.

Excellent

The car was absolutely fine. Did everything I needed it to. Not the golf I ordered but a more than adequate substitute.

Everything worked fine. No price drop, but to be honest I wasn’t really expecting there to be one.

The car gas tank was not full and the passenger side door did not open from the inside.

1 day+ before picking up the car, I tried to change the booking to add an extra day thru the website. It allowed me to go thru the details and gave the cost differential but then asked me to call the customer support to make the change. When I called the customer support in Singapore they informed me that I could not make the change even though I had paid extra to make my reservation flexible.