The service was excellent. A valid domestic driver's license, a translated copy, and a chip card are required.

Very satisfied, everything went smoothly.

Overall, pretty good. It was my first time renting a car, so I was a bit worried, but everything went smoothly. At the airport, it was easy to find by following the car rental signs. However, the pickup process took a bit long, around 20 minutes. I originally booked a Suzuki but paid a few hundred yuan at the shop to upgrade to a Volvo XC60. The car was very new, with only a few thousand kilometers, equipped with a built-in navigation system and heads-up display, which made driving very smooth and convenient. Toll fees didn’t need to be paid on-site since the car had something similar to ETC in China.

Very satisfied.

There was only one staff member at the office, which was shared by three car rental companies. It wasn't hard to find, and the waiting time was about 15 minutes. There was no excessive upselling; they only re-confirmed whether I was crossing borders and the driver's age. The process was simple, but I had some doubts because you had to swipe the deposit before seeing the contract. However, the deposit was refunded quickly (within 1-2 days after returning the car) and the final charges only included toll fees, young driver fees, and extra road assistance insurance. Both renting and returning the car were self-service. After getting the key, you inspect the car yourself before driving off. When returning, you can take photos of the car for your own records (this is optional), and either drop the keys in a box or hand them to a staff member.