Happy renter.

Unable to extend the rental, even in-person at the store didn't work. Late by a day and it costs 121 dollars, about 5 times more expensive. The one-week rental was only 200 dollars.

We followed the instructions from the rental service to wait at the parking lot, but the actual pick-up location was different. After phone communication, we found that the Routes employee spoke good Chinese. However, it took multiple inquiries to finally find the pick-up location near the Routes company's container.

There was a long wait time to get the car key after the registration is complete. None of the staff cared about telling how long it is going to take to give the key.

The staff could be a little more helpful rather than just minding their own business after asking the customer to wait in the sitting area for more than 20mins after all documentation is completed, could be that I went in on a Sunday in the evening and they are overworked.

Nice website with all required information at one place

Like: although it takes a bit to get there from the airport via pick-up service. It was a very good price for the SUV I had reserved so this extra time was ok for me. It's a reduced to the max rental place with office in a Container, but everything went smooth! top Car, friendly & helpful staff and a little upgrade. Thank you Routes Car!