Highly satisfied

Firstly, the phone was not answered, and there are several store locations which can be confusing. Additionally, there are hidden charges; be cautious as the insurance charges are applied twice and are non-refundable, which is extremely frustrating. If you don't follow their instructions, it can take at least two to three hours to get the car.

Smooth car pickup and convenient return. It should be noted that the actual car model was MG Pilot, but the dropdown menu only had MG 5 as an option.

The AVIS pickup point at Manchester train station was terrible. Firstly, they switched my booked automatic car to a manual one. Additionally, they didn't accept the combination of a Chinese driver's license and its AVIS translation document at pickup. After a heated argument with the site manager, I barely managed to get a car, but it was still a manual. Given the circumstances, I had to accept it. The staff promised to check if there were automatic cars available at Edinburgh airport for a switch, but that didn't happen. When we reached the Glasgow AVIS station, we asked if they could check for automatic cars, and luckily, they contacted the Edinburgh airport station and there was a car available for switching. Overall, this rental experience was too troublesome... Upon checking reviews online, it turns out that the AVIS pickup point at Manchester train station is notoriously bad. We were too careless.

Fantastic immaculate car - well prepared. No problems and will use again!

So easy and definitely Car Hire company of choice now