The car rental company operates quite professionally. At the airport, you need to ask the staff for directions as the location of the shuttle bus may have changed. I experienced a parking lot scratch, which was my fault. According to the policy, I needed to report it to the police, but without a dispute, the police wouldn't intervene. Calling both the emergency number and the rental company proved ineffective. The Avis locations near Oxford shown on Google Maps were all closed. Fortunately, the QEEQ platform offers 24/7 support. They advised me to use the online reporting platform to file the information and confirmed that police intervention was unnecessary. When returning the car, the Avis staff inspected it quickly, and £500 was directly charged to my credit card without requiring my signature. Thankfully, I had purchased supplementary insurance back in my home country. After providing photos and relevant information, QEEQ promptly processed the claim. This was my first time encountering an accident during a multi-country self-drive trip, but thanks to the supplementary insurance and QEEQ's reliable service, the situation was manageable. Much appreciated.

The sales method at Avis in the UK is very problematic. At T2, the staff told me that the Opel Crossland X I rented was unavailable, and I could only rent a small Vauxhall Astra, which could only fit one large piece of luggage. When I got to the parking lot, I saw several SUV-like Opels. After discussing with the manager at the store, they finally gave me a Vauxhall Mokka X.

The service staff's attitude was mediocre.

Knew we already had insurance, so no hard sell.

No staff to check back vehicle. Being blamed for a scratch I did not make. They took money out of my account without telling me. I took photos before I left, but because it was dark my photos are not clear. No one contacted me to explain condition of car. Have to wait till Monday for their photos to compare to mine