Great experience

I found that somehow my booking had been removed so I had to contact Customer service several times before picking up the car. They told me that I was in the system. It just made me nervous due to the fact.

I would like to return the card in advance, one day but they mentioned there were no refunds for this. Too bad

It was a great experience. Staff are friendly and helpful but waited for an hour and half to get our rental car. But I know it's not their fault because there was a lot of customers as well. Only comment I can tell will be the accuracy of the booking. I prepaid and booked a toyota corolla but when we get there they told us they'll give as a Kia Soul. I had no problem since there's no additional charges to me and the car was great and didn't need much gas. Also, they have a $500 deposit but good they returned it to me earlier than expected unlike the other rental car (Av**) who didn't return our deposit before and we can't do anything because Other than that I would definitely book a rental car with Routes again. Thanks :)

Used routes before and there always seems to be a issue with the rate versus what I was supposed to pay

So at first u was happy, I received an upgrade..yay! Then the car broke down, still ok though, routes happily dropped another car off at my hotel and picked up the car with problems....fast forward to drop off....they went over the body of the car with a fine tooth comb and "found" a tiny pick in the windshield. Accused me of it, and tried to bill me for a new windshield. Then the car they picked up at my hotel they tried to charge me 2.50 a liter for gas because I didnt fill it up...well that is kind of hard when it doesnt work! I agreed to pay the current rate for gas, but refused to pay 2.50 or for the windshield as I didn't do an inspection, they left the car for me. Needless to say there is something fishy going on there, as I witnessed them try to put extra charges on the other couple who were there returning too.

They were great