Routes Calgary Airport - Routes Review: Pickup/Drop-off Very good, Cleanliness Very good, Customer Service Poo......

N.Goodman Susin

Canada

Reviewed: Wed, May 29, 2019

About Routes: 6.3 /10

So at first u was happy, I received an upgrade..yay! Then the car broke down, still ok though, routes happily dropped another car off at my hotel and picked up the car with problems....fast forward to drop off....they went over the body of the car with a fine tooth comb and "found" a tiny pick in the windshield. Accused me of it, and tried to bill me for a new windshield. Then the car they picked up at my hotel they tried to charge me 2.50 a liter for gas because I didnt fill it up...well that is kind of hard when it doesnt work! I agreed to pay the current rate for gas, but refused to pay 2.50 or for the windshield as I didn't do an inspection, they left the car for me. Needless to say there is something fishy going on there, as I witnessed them try to put extra charges on the other couple who were there returning too.

About QEEQ: 7.0 /10

They were great

Economy | Kia Rio or similar

4-day rental

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Gem Coop

Canada

4-day rental

Economy | Kia Rio or similar

Reviewed: Thu, Oct 13, 2022

“You get what you pay for.”

About Routes: 7.0 /10

They close at 8pm. I was late by 5 minutes due to my luggage being lost and had to book a room for the night

About QEEQ: 7.0 /10

The reps in USA were not helpful. Called me the next day to tell me they couldn’t help —I had already had the car for 8 hours.

Canada

3-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Fri, Jun 21, 2019

“seamless”

About Routes: 9.0 /10

I would have preferred a car with cruise control. I thought all rental cars would have cruise.

About QEEQ: 10.0 /10

A.Dickie

Canada

5-day rental

Intermediate | Honda Civic or similar

Reviewed: Wed, Jun 19, 2019

About Routes: 6.0 /10

Used routes before and there always seems to be a issue with the rate versus what I was supposed to pay

About QEEQ: 8.0 /10

M.Bliss

Canada

8-day rental

Economy | Kia Rio or similar

Reviewed: Wed, May 1, 2019

“Not good. Free upgrade did help but not good enough to make it great. Yes”

About Routes: 9.0 /10

Shuttle pickup toke too long from airport. It was confusing to find OnRoutes shuttle for easyrentcars . Also tried to get refuel charge waived because we were exhausted from drive through storm sat April 27 but service person cannot cause of company policy so we had to go back out in bad weather and refuel and got stuck on way back to return car. this ruined my good feeling about this company.

About QEEQ: 10.0 /10

P.Malhotra

Canada

8-day rental

Standard SUV | Nissan Pathfinder or similar

Reviewed: Mon, Jul 16, 2018

“Made my trip even better”

About Routes: 8.6 /10

Like: Flexible, Willing to go the extra mile. Listened to what help I needed and very helpful with local info
Dislike: Could better coordinate airport pickups

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