Highly efficient, just a simple check and they handed me the keys. Great service.

The staff were relatively patient and enthusiastic, considering the language barrier.

Had to wait for a very long time to pick up, at the desk and then again in the car pound. In all, over 2 hours. Wasn't allocated the car we had booked. Given a larger car, which we did not want. This was more difficult to manoeuvre on narrow roads and used more fuel, so cost us money.

The counter staff in Bologna went above and beyond to help us and were very helpful and understanding! The staff in Rome were very efficient.

The Customer Service Chat is a great feature it’s very helpful.

It was difficult to find where we actually pick up the car. Needs to be some additional information when booking or before you collect the car. They gave us a car that needs methane gas, but very few stations have this, do was impossible to find this type of gas. Seems unreasonable to hire out cars that you can fill up again! Added a lot of unwanted stress to the trip!