The airport staff were pretty good.

Routes staff were very helpful. One piece of feedback is about winter tires and chains, it didnt come up in the conversation during pick up and turned out they are required by law in many areas of British Colombia during winter. Not having them results in fines, Would be good for the staff to highlight this. OR for the Easyrent website to also highlight this and offer it as an option.

The wait time at the counter was more then 2 hrs

Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.

Worked well.

0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.