Friendly service with detailed explanations.

The car was upgraded to a Volvo V90.

Note that Thrifty's operations are actually handled by the Hertz counter. There are a lot of people, and you need to take a number and wait to be called. There's a ticket machine at the entrance where you enter your last name, and it will show up on the screen. Just wait for your number to be called.

Extremely long wait, waited 40 minutes at the counter and more than an hour to get the car

Very quick