SUPERB EXPERIENCE

Pickup was very convenient and communication was smooth. The store is right across from the terminal after exiting the airport, and the car was parked next to the storefront.

Rented a Ford but was informed that the available car was an Isuzu SUV. Eventually chose to upgrade to an Audi Q7 at my own expense. The Q7 is truly impressive, with L2 autonomous driving and CarPlay features. It was fantastic for driving along the Great Ocean Road. However, one issue with the Q7 is that it doesn't make a sound when locking, so you can't tell if it's locked. When you're near the vehicle, the doors unlock automatically, leaving you unsure whether it's locked or not. The Q7 is quite large, which can be challenging for first-time visitors to Australia. Overall, it's a great car with excellent visibility.

The pick-up location is right across the arrival hall at the airport. Just cross the street and you can see several car rental signs. I originally rented an Outlander but got a brand new Forester with just 2000 kilometers on it. It has a lot of space, great horsepower, and the AWD is really smooth.

the counter staff was helpful. the process was smooth. car was clean

did my booking through the app, fuss free process

Paying for additional driver was not expected