Great car at a great price. Customer service can improve with certain workers.

v.rodriguez

United States

Reviewed: Tue, Jun 18, 2019

About Routes: 8.0 /10

Car was great, shuttle driver to routes was pleasant. Getting the car was busy but guy helping us was great. Returning the car was busy, and lady at the counter was very rude to everyone. Lacked customer service skills.

About QEEQ: 10.0 /10

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Medium SUV | Nissan Rogue or similar

1 days rental

Relevant Reviews on Routes Chicago Airport

Archer Broad

United States

1 days rental

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Tue, Aug 20, 2019

About Routes: 10.0 /10

The rental company staff were very nice.

K.Gonzales

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Thu, Aug 8, 2019

“Great customer service, very patient, friendly and hospitable”

About Routes: 10.0 /10

Exceeding expectations all the way! Great customer service, considerate, patient and very professional!

About QEEQ: 10.0 /10

Great and easy rental, very convenient!

D.Hesselbarth

United States

1 days rental

Economy | Kia Rio or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Thu, Jul 4, 2019

“Amazing price, car was fine, process was a bit confusing.”

About Routes: 7.3 /10

Either their phones were malfunctioning or staff weren't answering, but I waited 45 minutes to be picked up at the airport. Not a good start. Once at their site, things were ok. Car fine. Staff maybe assumed I knew the "ropes" more than I did. I had to ask questions. It all worked. Price was amazing.

About QEEQ: 8.0 /10

No problems booking. I was a bit confused how Easyrentcars and the actual rental company were connected.

S.Kobrosly

United States

1 days rental

Economy | Kia Rio or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Sat, May 18, 2019

“Never using you again Back to Turo”

About Routes: 2.0 /10

Three people including myself were all told the car they rented wasn't available and were given larger gas guzzlers or told after waiting an hour that they could return to the airport and find another service. It is not a shuttle away from the airport, but multiple shuttles away which is deceiving and complete BS.