Overall good, especially the pleasant communication with staff during return, and the deposit was refunded quickly.

Good, decent. The car had many scratches and damages on the exterior, which made the inspection process more difficult.

Very satisfied. Arrived 2 hours early, the MG car wasn't available, didn't want to wait, so paid extra to switch to a Steyr (this model is not listed on QEEQ). The car was in good condition. There were a few scratches when picking it up, but I just took some photos and didn't inspect it closely. I was a bit worried about problems when returning the car, but fortunately, the staff confirmed the damages were old, and they accepted the return smoothly. EUROPCAR is still pretty good.

The staff were highly unprofessional and unclear about the contract details. They couldn't explain whether insurance was included. They aggressively pushed for an upgrade, and after I refused, they ignored my reasonable requests, causing a huge loss. They blamed the agency, saying the contract couldn't be modified because the order was placed through the agency. So the car could be upgraded but not the mileage limit?

The attitude was average. They only checked the translated document, not the original driver's license. There weren't many people.