Very satisfied.

Excellent service

al llegar a mostrador, lo que insistían era en que contratara un nuevo seguro que el que ofrece de cobertura total no es del todo cierta y que con AXA se tienen problemas para que devuelvan la franquicia. Se que es su trabajo pero es muy molesto que intenten venderte productos metiendo miedo al cliente

Flight was delayed and so arrived at 10pm - hit with a £50 charge for out of hours (from 10pm) even though the service desk was open till 11.00. No sympathy - READ the SMALL PRINT

We waited for a very long time firstly for the courtesy bus from the airport and then for the actual pickup. There was only one staff member on duty and there was a queue of people waiting. It was late at night and people were getting frustrated. The staff then tried to sell all customers additional unnecessary insurance which caused further delays when clients challenged this. The staff member became very shirty when challenged but I think this was his own frustration st having to cope on his own. We also did not get a full refund when we returned the car full of fuel. I am currently challenging this with them directly.