Very satisfied.

After registering in line, they told us we could get the car in two hours, but we ended up waiting nearly four hours.

Because we had four people and seven pieces of luggage, we reserved a Chrysler Grand Wagon Mini Van. However, upon arrival, we were informed that all the Mini Vans were rented out. Knowing we had a lot of luggage, they recommended a two-seater Van instead... After refusing, they gave us a seven-seater SUV, which barely fit all our luggage. The vehicle was not cleaned or inspected before being handed over. The staff's service was very perfunctory with little sense of service. Hertz is really overpriced and low quality. Since I had prepaid, the staff couldn't offer any discounts. Later, I rented from AVIS and the service was much better.

They gave me a few dollars off on the spot, not sure why and don't really care, saving money is good. Pick-up and drop-off were both very quick.

Very friendly attitude.