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Reviewed: Fri, Jun 5, 2020
About AVIS: 2.0 /10
They only mentioned that returning the car without a full tank of fuel would incur charges equivalent to fueling at a gas station, deliberately hiding the fact that there were nearly ten times the fuel price in additional labor fees and other charges! Moreover, the contract had an additional clause stating 'Pre-purchase a tank of fuel upon pickup, allowing the customer to return the car with an empty tank; if the customer refuels before returning, the car rental company will not refund the difference.' This was not mentioned or introduced at the time of pickup! As a result, even though I only used one bar of fuel, the bill included a hefty 60 euros charge! The actual vehicle provided did not match the specifications other than being a seven-seater. I never expected such notorious behavior from the well-known Avis, absolutely negative review!
About QEEQ: 10.0 /10

Relevant Reviews on AVIS in Germany

Jo Bessie

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Reviewed: Wed, May 17, 2023
About AVIS: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Lindsay Smollett

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Reviewed: Wed, Sep 19, 2018
About AVIS: 2.0 /10
I clearly stated no vehicle upgrade and showed the staff my order showing I had purchased super cover. The car provided was the basic model I booked, yet I was still charged for vehicle and insurance upgrades when I returned the car! The complaint has not been resolved yet. Terrible service!

Cleveland Simon

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Reviewed: Tue, Oct 30, 2018
About AVIS: 10.0 /10
Excellent service
About QEEQ: 10.0 /10

Astrid Owen

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Reviewed: Sat, Aug 12, 2017
About AVIS: 6.0 /10
Car pickup was smooth. Returning the car at Frankfurt Central Station was challenging due to complex and congested traffic. The return instructions were not detailed enough (missing parking lot pictures, exact name, and specific parking level).

Lewis Hopkin(s)

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Reviewed: Fri, Oct 9, 2015
About AVIS: 10.0 /10
Quite professional, just a hassle to find the garage on your own.
About QEEQ: 8.0 /10

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