AVIS - Munich - Nymphenburger Information, Car Rental Instructions & Policies

Friendly and comprehensive service, the car was very new and easy to handle. Returning the car was also very convenient, and the staff were very courteous.

Very good, very polite

I chose a Mercedes-Benz A-Class, but I ended up getting a Citroën C4. The difference is too big. Even though they are supposed to be in the same category, the price difference should be significant. I'm a bit upset.

The service attitude is decent, and they explained the terms in detail. Since no accidents occurred during the rental period, I cannot evaluate their claims or other services.

The counter staff spoke English fluently. It was very busy when we picked up the car, so we handled everything ourselves.

Smooth car rental with a brand new vehicle. The only downside is an approximate 85 euros fuel deposit. They promised to refund it when the car is returned with a full tank, but you need to email them with the fuel receipt as a reminder.

The overall experience with the store was good. However, we originally thought the store was in the train station, but it actually isn't and it's quite a distance away. (Two years ago, we booked in Berlin and the store was right in the train station, which was very convenient). When picking up the car, the store technician introduced the car to us. Since it was a model we were not familiar with, and before we understood everything, he said the boss needed him to leave and hurried away, leaving us clueless about how to use the in-car navigation (because each model is a bit different). We had to hit the road quickly and later figured it out at a rest stop by asking someone else for help.

The staff's English was average, and my English isn't great either, so it took quite a while.

It was pouring rain on the day of pickup, but luckily the rental location was nearby. The car I originally booked was unavailable, so they first switched me to a VW Tiguan with automatic transmission. In the country, these coincidences don't often happen, so I firmly requested a change. They then gave me an Audi A4 station wagon with S-line trim and a manual diesel engine, and I let it go.

The store is very good.

The service was excellent. We booked a Mercedes A-Class but received an Audi A3. The car was in great condition. Pick-up was very swift.

I think AVIS is pretty good. When you go, make sure to rent a new car (they might not have old ones anyway). New cars are in good condition, comfortable to drive, and most importantly, the navigation is very accurate. Unlike domestic navigation where you need to input specific addresses to find locations accurately, in foreign countries you can usually find places by entering the address directly. Finally, remember to buy full insurance. I had a minor accident while rushing back, but because I had full insurance, the AVIS inspector just asked me to hand over the keys and I was good to go.

The service was excellent. They clearly explained everything, and the process was very simple with no upselling or forced charges. The car was in good condition. I booked a manual transmission but got an automatic, and the car was very clean.

Very good!

Excellent

Average English

Charges are confusing.

When picking up the car, the model we reserved was not available, though that was not the main issue. The main problem was that when picking up the car, it was just left there without any staff to confirm its condition with us. What's worse, when returning the car at the airport, it took three staff members over fifteen minutes to check it, and they claimed there was a small dent on the right door (apologies, but none of the four of us noticed it because we are not professionals!). We drove very carefully and parked the car in a wide spot at the hotel to avoid any potential accidents at night, taking a taxi instead. The rental company said it might have been someone else who caused the damage, yet they still charged us! I would like to ask why no one checked the car with us when we picked it up, but they were so meticulous upon return. It seems intentional to find faults! Moreover, they checked our car very thoroughly, unlike with other cars before and after ours, which were returned quickly. This feels deliberate! We argued for a long time that day, but because our flight was about to take off, we couldn't continue and had to comply. Avis, please reflect deeply on this!

The service attitude was not bad, and their reception process was standardized. I went to pick up the car at 8 AM, and they opened at 7:30 AM, so there weren’t many people.

Overall, quite satisfied.

They overcharge, it has been two months and they charged my credit card again.

Satisfied

Very satisfied.