Quick and simple but be prepared for sales pressure upgrade tactics

The staff was very friendly and patient. You can handle the rental at a self-service kiosk, but our domestic driving licenses still needed to be verified at a manual counter. All the fees were clearly explained, and there were no ambiguous charges. As we were about to leave the airport in the rental car, the inspector found that our selected car was still under maintenance because its license plate had expired. They immediately brought another car for us. In the process of changing cars, we carelessly left our phone in the original car. The staff quickly called the person who had taken the original car and had it returned, so we got our phone back. Overall, the car rental process was very smooth, and the staff had excellent attitudes.

Easy pickup and drop-off, friendly staff, an enjoyable road trip in the southeastern USA.

Easy and convenient car pick-up process.

Very convenient. After picking up the luggage, you complete the formalities on the B1 floor and walk to the parking lot to pick up the car, which took less than half an hour. Although we arrived late and the reserved CTS was unavailable, there was a BMW 328i in excellent condition with only 9000 miles!