It's okay, but you need to queue during peak times.

There was no extra selling during pick-up, and the deposit was released within one day after returning the car. So far, no additional charges have been received.

This company has a lot of cars. In Rome, a female staff member refused to rent me a car, claiming my Hague certification was less than a year old, and her attitude was terrible. I had no choice but to rent a car at the next stop in Naples, where I encountered a very polite lady who helped me resolve some payment issues. She requested a 13-euro tip, and I gave her a bit more, as I thought it was reasonable considering she solved my problem. There was no staff present to inspect the car during pickup, and the tire was underinflated. I had to spend 15 euros on tire repair and inflation, which was not reimbursed. Overall, the car's condition was acceptable. However, the rental contract seemed somewhat informal.

Initially, I had low expectations for a local car rental company, and this one had no reviews. I was a bit nervous, but it far exceeded my expectations! Highly recommend this local rental company! The staff spoke excellent English, making communication very smooth. Although they promoted insurance, they were very understanding when I mentioned I had already purchased it through a third party. They allowed me to pick up the car an hour and a half early without changing the return time, effectively giving me an extra hour and a half free of charge. The staff were very efficient and provided clear explanations about entering and exiting ZTL zones. The car was in excellent condition, almost brand new. The parking lot is in Florence's old town, so be cautious when entering and exiting.

Good service, easy to find the drop-off location