Smooth rental, except for a bit of confusion finding drop off location.

It's okay.

I was lucky to get a brand-new car at pickup. Although I had already purchased full insurance through the app, the rental company didn't recognize it and insisted on a local insurance option for 35 Euros per day. I decided not to buy it, but they still froze a deposit of 900 Euros. The return process was smooth—staff inspected the car inside and out, found no issues, and I was good to go.

The service attitude was excellent, no hidden charges, and the pickup and drop-off process went smoothly, though the pickup counter was hard to locate.

This company has a lot of cars. In Rome, a female staff member refused to rent me a car, claiming my Hague certification was less than a year old, and her attitude was terrible. I had no choice but to rent a car at the next stop in Naples, where I encountered a very polite lady who helped me resolve some payment issues. She requested a 13-euro tip, and I gave her a bit more, as I thought it was reasonable considering she solved my problem. There was no staff present to inspect the car during pickup, and the tire was underinflated. I had to spend 15 euros on tire repair and inflation, which was not reimbursed. Overall, the car's condition was acceptable. However, the rental contract seemed somewhat informal.

I was very satisfied with my rental experience this week. The clerk was very friendly. I rented one type of car, which it turns out was a little high on mileage, so the clerk changed me over to a newer model without asking, as a convenience. Drop off was quick an easy. Now just waiting for refund of my security fee which I expect to happen shortly.