Vi blev debiterade för en saknad del inne i fordonet som vi inte hade kännedom om när vi hämtade fordonet. Personen som mottog fordonet sa att han måste notera bristen, men inte skulle debitera oss, vilket man sedan gjorde. Vi har bett om att få pengarna tillbaka.

Jag hoppas att man hjälper oss att få tillbaka felaktigt debiterad kostnad.

The car was not as booked. We booked a Skoda Octavia. Instead, we got a Chinese made MG.

I didn't get the car I booked as they had 'overbooked'. It took over an hour to collect due to slow processes and being understaffed for the amount of collections due. Limited choice of cars left as they had overbooked. They said they couldn't even given us a partial refund as we booked with a voucher through easycar. I won't be using Europcar again.