Overall, I am quite satisfied. The cost performance is high (except for the difficulty in finding the pickup location). However, it's been three days since I returned the car, and I haven't received my deposit back yet. I will provide additional feedback once it's refunded.

All good I wanted to add a driver for 5 days in the middle of my 3 week hire. They would not let me do this it had to be until the end of the hire.

Terrible pick up process. Told we could extend our rental time by call the main number. When I called I was told that I could not change the return date or time

Had to wait a long time at the pick up and please make sure you always read the small print as we got charged for things that we shouldn’t have.

Booking was very easy and straightforward

Car was excellent, it was all spoilt by the counter staff on pickup. I was lied to about how my excess insurance wasn’t as good as OKRentacars insurance as my insurance cost less. I was then guided to a term on my insurance around requiring a police report to log a claim and told that I couldn’t always get one. When I pointed out the police report is only required for an accident where the police are called the member of staff was annoyed that her trick didn’t work and started moaning at me in Spanish, very unprofessional.

Worked well, nice and easy. Shame about the car provider.