Thank you very much.

Apart from the provided safety seat being slightly small, the other services were quite good.

I waited for half an hour in the parking lot to get the car. The service attitude was good, and they promised to refund 30 euros as compensation. It's been three days since I returned the car, and I haven't received the refund yet. The gas tank was not full when I picked up the car, and the staff promised to reimburse me for the difference when I returned it. It's been three days since I returned the car, and I haven't received any update on that either. They didn't inspect the car at pick-up or return. They only asked if there were any issues, and that was the end of it. To avoid future disputes, I took photos and videos of the entire car during pick-up and return. However, the parking lot was too dark, so the recording was just for peace of mind.

The front desk was professional and quick.

The pickup location was hard to find because it was underground, so I had to ask locals for directions. Additionally, communicating was quite challenging due to the language barrier. The staff strongly recommended that I buy insurance. However, the return process was very smooth, the service was excellent, and they even gave me extra time to refuel. I am very grateful for that.