Queue times depend on the situation. When it's busy, the wait time can be long. I waited in line for about half an hour.

The rental company was irresponsible. I returned the car in Nice and flew to Italy, only to be told that their system had no record of the return. After numerous calls, they informed me that there was no record of the return in Nice, even though I followed the same return procedure as others.

Only electronic signatures, no paper records. I bought full insurance from the rental car company through Zuzuche. However, the rental car company still asked me to purchase additional insurance, which I didn't quite understand and ended up signing for. Consequently, I was charged an extra one thousand dollars for insurance. Zuzuche later translated the insurance names for me. I don't understand Chinese terms very well, let alone French.

Very long time to pickup the car. The first car they gave me had a problem with the touch screen so I changed it immediately but the second one they gave me was not automatic so I had to change again and in the end they gave me a big Renault Scenic which was really not the model I was expecting, really too big for the need I had, not convenient on small road and small parking etc. The process took more than 1 hour

Hopefully they will improve on their service.one and half hours to get a car and the car I was given was dirty.