Very satisfied

The lady at reception was very enthusiastic and cheerful. Great positive energy.

Arrived early, but the shop was not open. Called to inquire, and they said someone would handle it when the scheduled pickup time arrived.

The staff was alright; it was early in the morning so there weren't many people. I rented an Audi A4 wagon, but they gave me a Passat wagon, which runs on diesel. They claimed it came with a built-in navigation system, so no additional GPS was needed. I didn't bother to argue. Later, I realized diesel is more expensive than petrol in Europe...

No Chinese service, the return location was closed without prior notice, and the phone couldn't be reached.