The store is small but very clean, and the staff were very friendly. It is located on a small road, and I found it using GPS.

Budget/Avis took an extra charge of 30 pound sterling by deducting from my credit card without noticing me the reason of such extra charge. This is not a good business practice --albeit little in amout. Because of this dishonesty and bad conduct in doing business, I think this is my last time of buying a service from Budget/Avis.

Bad experience of dishonesty business conduct of the affiliated car supplier (Budget/Avis) mentioned above made me feel that this is my last time use the service of QEEQ. Sorry.

I was informed the Merc E Class was not available, which is understandable and would expect a ‘similar car’ in this range, however they didn’t have any other car in this category so downgraded me to a C Class which I told them is not big enough. The staff member (Clive) made promises for me to call back and change over the C class for an E class as he was ‘100% sure they will come back in stock’. I called everyday and not once did Clive return my calls nor were the staff helpful. I left 4 voicemails over a 4 day period with nobody returning my calls and even when I got through to staff, they promised to call back and never did.

Easy, user friendly website

Not the car I ordered but a satisfactory alternative. All good

Easiest platform I have used

The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement. On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these. On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments. I don't believe this car should have been rented and it had not been well cleaned in advance.