Simple and cheap!

The staff was very friendly.

Staff arrived to work 15 minutes after the desk opening times. All other rental desks were operational from 8AM except Budget who started at 9 (well 9:15). That was very annoying!

Please highlight that proof of address is necessary. Can be done with a simple reminder email 5 days prior instead of spam emails.

I rented a 7 seat van and was forced to use a 5 seat car. I was told it would be exchanged at my first hotel in London within 48 hours and it never happened. We had to continue our trip from England into France in the smaller vehicle. We also had to pay an additional $60 euros for the channel crossing due to a late booking. The car also had a stinky odder and we had to purchase a plugin air freshener. We did not smell it when getting in because the windows were all cracked and it was raining. The staff was nice but never solved the problem.

Only problem was the constant beeping telling me to change gear- very distracting when driving through a snowstorm & the switch was disabled or not working, so I couldn’t turn it off!