The car was a bit old with some scratches, but it didn’t affect driving. The service was good, convenient, and efficient.

Unjustified charges, contract and invoice do not match

Overall it was okay. Pros: The car I got was new and in good condition. Cons: The communication took a long time. I was told there was no such car available and was pushed to switch to another model for an extra fee. This upselling took nearly an hour. Although I eventually got a car of the same class without extra charges (not Volkswagen T-cross), it wasted a lot of time. Additionally, the final bill was about 40 euros more than expected due to taxes and other fees, which were not reflected in the initial invoice.

Excellent! Both picking up and returning the car were very smooth. The counter staff were professional and enthusiastic. Especially the girl who helped us during the return process, she was very helpful.

fine, at the railroad station (but not main entrance, the other)

fina as usual