Everything went smoothly in the beginning, but when it came time to pick up the car, I followed the instructions to the designated parking spot for over 20 minutes only to find a different car parked there. I spent nearly half an hour searching nearby and still couldn't find the car I rented. I called the store's customer service, but they didn't speak English and hung up on me. The staff who helped me rent the car spoke English, so why couldn't they have transferred me to an English-speaking colleague? In the end, I walked another 20 minutes back to the store, only to find out the car was parked in the lot right outside the store!!

The car, a Hyundai Tuscon SUV, was okay but not very economical and given the high price, not very satisfying. The staff at Europcar were helpful and responsive, but the uplift procedure was unnecessarily long and complicated.

Average

Les voitures ne sont pas neuves mais propres....

Excellent servuce

Car was dirty, smelt of cigarettes, had a broken rear wiper and tank was only 80% full. Issues noted by staff (who were polite), but no compensation