Without any factual basis, they issued a damage report claiming we damaged the wheel hub after we returned the car and left. Fortunately, I took clear photos before picking up the car, otherwise it would have been hard to defend ourselves.
The Europcar customer service phone line was unreachable, but the customer service of Zuzuche assisted by calling the towing company and informing us of the waiting time. Europcar's staff did not provide the towing number, causing us to waste time waiting endlessly. Even when the call got through, they provided no explanation or solution. Zuzuche's customer service efficiently resolved the issue! Europcar's customer service was unhelpful.
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Eli Nicholas
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View more >Car Rental Companies AT Beauvais Airport, BVA
Pay for Car Rentals with Crypto