Satisfied

The staff was extremely friendly. I had a lot of luggage and needed to go up the mountain, they suggested upgrading to a RAV4 which was a great idea.

The car return experience was terrible: We weren't informed about the return parking lot address, only the front desk address. No signage or Chinese instructions for the return process. For those of us who are not very good at English, it was confusing. The staff told us to turn left at the first intersection, but it was actually the left turn at the entrance of the garage ahead. This caused a long search for the parking lot address, and we drove around the area many times due to unfamiliarity with the roads.

Excellent rental company!

Dislike: Nil