The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.

The wait time in line when picking up the car was quite long.

Worst company i ever dealt with. Would never like to see there face again. Had to pay extra $25 for KM even though i booked 3500 km included in the booking.

The rental experience and quality of the car was excellent. On pick up - staff was very friendly however she was serving phone customers at the same time and took a look time to complete our paperwork.

Excellent service

Easy to use