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Live chat Email us Service Code: 2117164123
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Great car but inconvenient pick-up location

Reviewed: Sun, Jul 14, 2019
About Routes: 7.7 /10
The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Toronto Airport

B.Rizkallah

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Compact | Toyota Corolla or similar
Reviewed: Wed, Mar 4, 2020
“An awesome service”
About Routes: 10.0 /10
I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.
About QEEQ: 10.0 /10
It is awesome. My only comment is now I didn’t get my points and that I have to scan my final bill which I was not given and Routes said they would send it by email and till now it was not sent.

Michael Sweeny

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Tue, Dec 10, 2019
“Dodge Durango R/T”
About Routes: 7.7 /10
I had to wait 45 minutes for the shuttle service and then about 20 minutes at registration desk. The car was great. Dodge Durango R/T
About QEEQ: 10.0 /10
Excellent
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P.Konechny

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Economy | Kia Rio or similar
Reviewed: Fri, Aug 31, 2018
“A Beautiful Drive”
About Routes: 10.0 /10
Like: We were anxious to come to a new city and not know where we were going to; the GPS made the trip effortless and pleasurable. We were able to enjoy exploring different areas of Toronto, Cambridge and Kitchener to mention a few places...feeling confident and comfortable at all times. Staff was helpful and cheerful at all times.

R.mak

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Mini Van | Dodge Grand Caravan or similar
Reviewed: Sat, Aug 25, 2018
“Good”
About Routes: 8.0 /10
Like: service is fine, car is meet my standard.

T.Inamdar

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Intermediate SUV | Nissan Rogue or similar
Reviewed: Wed, Jun 27, 2018
“Loved it”
About Routes: 9.2 /10
Like: Staff was very good and friendly, loved the the way they greeted and attended us. I also like the car as i had booked a 5 door SUV (Nissan) or similar & i got the Jeep wrangler. the kids just loved it and it was fun driving it.
Dislike: I did not like the long commute from arrival to viscount station and then calling them for the shuttle. i think this could be improved. When you are alone its fine as there is less luggage and easy. but with kids and alot of luggage its kinda difficult.

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