I was fined 200 euros for being late by an hour, and 325 euros because the car window was smashed. It's important to be aware of differences in spending habits, charging methods, and cultural practices. In short, ask more questions, verify details, as unexpected situations can happen anytime.

Extremely poor experience, the worst I've ever had with a car rental. Be warned and avoid at all costs! 1. Couldn't find the store at the airport, the pickup instructions were vague and inaccurate. SurPrice deliberately didn't answer calls and didn't send pickup service (later said answering calls wasn't their job, how are we supposed to contact you for pickup then, telepathy?). Even QEEQ couldn't reach them. We wasted over an hour trying to contact SurPrice's local headquarters, and eventually a car showed up to take us to the store. 2. When we arrived at the store, they took a €1200 deposit, and when we went to pick up the car, they hadn't prepared the Jeep Compass SUV or an equivalent vehicle that we reserved. They tried to pass off a small blue Fiat 500x as an equivalent, but its trunk was too small for our luggage. They claimed it was the only automatic car available and offered no alternatives. The Italian woman at the counter had a terrible attitude. This was the worst car rental experience of my life. 3. Tried calling QEEQ customer service on-site, but they couldn't resolve it either. Their suggestion was to take the car and try to swap it later, a ridiculous idea since our luggage wouldn't fit in the car. How were we supposed to drive it away? 4. We had to cancel the reservation, find another rental at the airport, spend more money, and wasted over five hours before we could leave the airport. It was midnight by the time we left, absolutely exhausting and frustrating start to our trip. 5. This happened on June 17th and by July 5th I still haven't received a refund. No updates from them, only after I called did they quickly email saying they were processing the refund. The €1200 deposit from the store hasn’t been refunded either. It's like dealing with scammers. Please be cautious renting through QEEQ, and avoid this local car rental company called SurPrice. They are still listed despite serious complaints, continuing to harm consumers. Their airport store is particularly dreadful and could ruin your trip right from the start. I still haven't gotten back over 10,000 RMB and have no idea when I will. I’m not even asking for compensation, just my money back, and it’s been a nightmare. Physically and mentally draining, I'm really unlucky to have gone through this.

You did not provide enough details about the shuttle from the airport. As a result I had to get a taxi (30 Euro) and on top of that I've lost my jacket in the taxi. I understand the loss is my own responsibility but it took me a while to find a way to the vehicle and I was really tired after the flight. On the way back I already knew the exact location and I knew that a free shuttle bus was circulating between the airport and the vehicle drop off. This information was crucial to the booking.

That wanted to sell their insurance too much. Even though I said that I already have a full cover from Qeeq, they've been saying that it won't cover anything so I have to get theirs.

Very helpful staff

easy and chap to book