a bit disappointing

Satisfied. Pick-up and drop-off were done within 10 minutes. The service was very fast, just needed to input the information. Although I didn't notice at first that the car model was different... The car was quite new, equipped with a rearview camera, radar, driving assistance, and cruise control. !Remember to bring your own phone mount! 1. They mentioned the trunk might not fit four pieces of luggage and suggested upgrading to a bigger car for an additional fee. I said, 'I TRY FIRST,' and they politely allowed me to test if the luggage would fit. It turned out it did fit. 2. They said I hadn't purchased insurance at the store. I explained that I bought it on the platform. They told me that if there was any damage, I would be liable for €1200, and asked me to confirm. I clarified that I had already purchased the upgraded full insurance from QEEQ and confirmed that I wouldn't need additional insurance. There was no hassle, just signed the agreement.

Basically satisfied

Good service and well-maintained car. Initially, there was no staff at the airport counter, but we eventually found them outside.

Very quick process with car pick-up and return. Very friendly staff! Will definitely use again.

Quick booking process.

I had noticed that one of the plastic part for A/C air redirect was broken. I'd checked the outside thoroughly but didn't do the inside. And it looked fine until I touched it to change the direction. I swear that it wasn't me but what they said was that they hadn't heard about it before so I was responsible for it. Come on. If you guys had done the inspection with a minor effort, this wouldn't have happened in the first place. Shame that I'd had a great time until that moment and it completely ruined the entire experience with Alamo. Alamo would absolutely be my last choice for rentals.