Satisfied

The service was good, with patient explanations and no forced upselling. The only dissatisfaction was the scratched paint on the car, for which they charged me 4000 AUD for damages.

Satisfied

During holidays, make sure to pick up your car early to avoid crowds and affecting your schedule! We went to the A'Beckett Street branch in Melbourne on New Year's Day. There were only two counters for processing paperwork, and we arrived during peak time around 10 AM. We queued for over an hour, and actually got the car around noon. However, the return time can be extended accordingly, so if you rent for 48 hours, you can use the full time. Processing was fairly quick, taking 5-10 minutes per group. The insurance upsell was minimal; just say 'no' and they won't push further. The car was in great condition, as described, and very clean inside. The gas tank wasn't full when we picked up the car, and we forgot to ask about it on the spot. We called customer service and they connected us to the branch to confirm, and we were told to return the car with the same amount of fuel. Very efficient service. We quickly received an email with car condition info and photos after pick-up, and if returning during store hours, we received the confirmation email within an hour. Everything went smoothly.

Rented a car in Cairns for a day trip to Paronella Park. After picking up the luggage, called the rental company, and they sent a shuttle to pick us up from a designated area at the airport. The airport is very close to the city center, a 10-minute drive. The vehicle was very new and in good condition.