Satisfied

I rented a new energy car for just one day and they charged a $200 pre-authorization at the counter. When I returned the car in the evening, the office was already closed, nobody inspected the car, and I wasn't provided with a bill or receipt. Later that night, $100 was suddenly deducted from my account, which scared me into thinking my credit card was fraudulently charged. I locked my card! After contacting the customer service at the rental platform, I learned it was because I didn't return the car with a full charge. They charged a $15 service fee but withheld $100 just in case there wasn't enough? So overall, they charged me $300! It was baffling. A day later, an attempt was made to deduct $1, though it failed. They never sent me a bill, and I had no idea why these charges kept coming. Eventually, I had to request the bill through the rental platform's customer service. Overall, it was a very poor experience, and I will not use this store again.

Perfect car rental experience, thumbs up for HERTZ and QEEQ!

When I arrived, they immediately told me that they didn't have the car model I reserved and had to switch to another vehicle. I booked a convertible, but they wanted to give me an SUV, which was not what I had in mind. I disagreed, and after negotiating through the rental car platform, they downgraded the vehicle and offered compensation. However, when I returned, I found that the average daily compensation, which should have been 400, was only 80. I just want to ask if this will be brushed off if other friends encounter the same issue? Rental car platform, do you only care about taking the money and not about after-sales service and accountability?

Had to transit from terminal c to b . It was easy and stright to hertz desk and car within 5 mins . No problems at all.

Have been using QEEQ for a long time now . Always get the best value from them with the best car hire companies . Never had a problem .